Acting as Server with security programs Some Internet security programs (like ZoneAlarm) can give a warning that GetRight is trying to act as a server on some downloads. This is caused by part of how the FTP protocol can work...the FTP server you are downloading from can connect back to GetRight for sending the actual file you want. GetRight can be set to do FTP connections differently: On the Proxy configuration page in GetRight, check the very top box about "Use PASV mode for FTP transfers." That will have GetRight always connect out so should avoid the prompt.

Error 403 or Error 400 when using a proxy server? This is usually because on the Proxy server page in GetRight, you've tried the "Use alternate connect (if proxy server doesn't resume)" checkbox. Try unchecking that checkbox.

Error 500 HTTP Error 500 "500 The server has encountered an internal error and cannot continue with the request." Very little can be done about this one. It may mean the service is down and needs to be physically restarted, etc. Try once or twice, and then give up. Or wait a few hours or a day and try again. Basically the server is down or unavailable. FTP Error 500 "500 FTP: Command not recognized." One possible fix for this is to try turning on PASV mode from the 'proxy' page of GetRight's configuration window.

Firewall messages about being "Under Attack" when GetRight is downloadig from FTP sites Some firewall programs will say something about you being "under attack" or being "probed" while GetRight is starting a download. Especially if the firewall is giving the message about the same server where GetRight is trying to download from, it very likely is a feature of the FTP protocol itself. To fix, try on the Proxy tab in GetRight, check the very top checkbox "Use PASV mode for FTP transfers". That makes GetRight connect a bit differently and usually avoids this message from your firewall program. Some gory details why: This really gets into the guts of how the FTP protocol itself works. One normal way that FTP works is for the client to connect to the server, then the server makes a connection back to the client on a separate socket used to transfer the data (the client tells the server what socket/port to use with the PORT command). That connection back from the server to GetRight is likely what is being detected and blocked. Changing that checkbox described above makes GetRight switch and use the PASV command so it makes the connection to the server for the data socket.

General problems downloading from FTP servers Try switching on PASV mode from the 'proxy' page of Getright's configuration window. This has helped many people who are having trouble downloading from FTP servers.

GetRight and McAfee Firewall In order to use GetRight with McAfee's Firewall, you will need to add GetRight to the list of programs which have access to the internet through the firewall. To do this, right click the McAfee Firewall tray icon and select 'Application Settings' then click 'Add' on the window that appears. Find the 'GetRight.exe' file and add it to the list. This is probably located here c:\program files\getright\getright.exe After doing this, GetRight.exe should appear on the list of applications with access to the Internet, click 'OK' and GetRight should work propperly again.

GetRight and Microsoft Proxy. MS Proxy Server has 2 authentication modes, Basic and Challenge response. GetRight uses the "Basic" authentication mode. BUT, in order for Basic authentication to work, you need to give the users "log on locally" rights to the Proxy server machine. For Challenge response, you do not need this right. Giving the internet users group that right should make GetRight (and many other programs that do just do Basic proxy logins) work properly with Microsoft Proxy. Thanks to Dickon Smart-Gill for this one! MS Proxy version 2 uses the authorization settings from what you have set in IIS. So you cannot set the proxy server to have different authorization requirements to your web site. Thanks to Malcolm Burtt for MS Proxy 2 info!

GetRight downloads slower than my browser. Why is that? If you have used TweakDUN, or other similar programs which are supposed to speed up your transfers, they seem to have the opposite effect in GetRight. Try disabling them or reverting to the original settings and see if that helps. If you use a proxy server to connect to the internet, check the proxy settings in GetRight (the proxy page of GetRight's configuration.) Incorrect or missing settings can cause GetRight to download slowly.

How do I set up an auto-proxy? If you can download the auto-proxy PAC file (this is what you are linking to in your browser). Then view it in Notepad, it will contain the actual proxy settings. Enter these into GetRight's proxy field. GetRight 4.0 and higher will also prompt about processing the file itself and try to find the proxy settings...but if it can't find them, you may still be able to find them by viewing the file in Notepad.

How do I setup GetRight with a Proxy server? All the Proxy setup options are on the Proxy configuration page. If you have setup your web browser to use Proxy servers, you should just have to click the "Find" buttons to get the correct values. Getting GetRight to resume downloads with Proxy servers may take a bit more setup. There is more information in the help file on getting a Proxy server to resume downloads (not all Proxy servers will allow GetRight to resume downloads).