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GetRight FAQ
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upgrading
  • Click monitoring in Internet Explorer stopped working.
  • How do I upgrade GetRight from an earlier version?
  • How do I upgrade?
    Do I have to pay for upgrades?
  • Is the latest version of GetRight a free upgrade for registered users?
  • Occasional lockups or crashes.
  • The "Enter Code" button is grayed out
  • Upgrading if no patch is available for your installed version.
    Click monitoring in Internet Explorer stopped working.
    Upgrading Windows (or other things) can over-write GetRight's settings. To fix: on the Monitor configuration page in GetRight (or "Web Browsers" page in the Wizard), uncheck the box for monitoring of Internet Explorer, then click OK to apply the changes, then go back and re-check the box. That will fix this in most cases.
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    How do I upgrade GetRight from an earlier version?
    If you download the newer install program for GetRight and install the newer version of GetRight without uninstalling the earlier version, then all your settings will be saved. Including all downloads in progress, your preferences, your registration code (if you have registered), etc.
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    How do I upgrade?
    Do I have to pay for upgrades?

  • So far, all upgrades are FREE! If you've bought any version of GetRight, you may upgrade to the latest version for FREE.
  • Download the shareware version from here and install it over your older version. This will upgrade and keep your settings and registration (if applicable).
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    Is the latest version of GetRight a free upgrade for registered users?
    Yes it is free upgrade if you have purchased ANY earlier version of GetRight.
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    Occasional lockups or crashes.
    While I haven't figured out all the causes of crashes, or why all of these would avoid crashes; some things that people have found which stop occasional crashes of GetRight:
  • In general, if you're getting any odd crashes in GetRight, try removing any browsing accelerators, cookie tools, or parental control software--they seem to be a common cause of these strange crashes.
  • Using older versions of NetSonic seems to cause many crashes in GetRight (usually in KERNEL32.DLL). Upgrading to the latest NetSonic (or Uninstalling the older version) should fix the problem.
  • Crash in module "AOLSP.DLL". The AdsOff program seems to cause this in GetRight. Uninstalling AdsOff does file this one.
  • Using Anonymous Cookie Tools.
  • Using Nuts & Bolts. Try turning it off.
  • Using CyberSitter. Try turning it off.
  • Using AdsOff. Try turning it off (and maybe try AdWiper!)
  • Using Matrox video cards. Try changing the color depth (especially to something other than 24-bit color) or screen resolution--these have helped some people.
  • Using Windows NT and GetRight crashes when opening the "Configuration" window.
    When Control Panel->Services->Service->Remote Access Connection Manager is set to Disabled, then GetRight finds the dial-up networking files, and attempts to use them, but since they have been disabled by the operating system, GetRight crashes with an error.
    The quickest fix is to not disable them...
  • A very odd one actually crashes in Microsoft Internet Explorer (version 4.0x, possibly others). Some people have had odd crashes in IE, especially clicking the "Back" button.
    It has fixed this for several people by: in Internet Explorer, pick the "View" menu, then "Internet Options...". In the "Temporary Internet Files" box, click the "Settings" button. Change the check for newer versions of stored pages from "Every time you start Internet Explorer" to "Every visit to the page".
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    The "Enter Code" button is grayed out
    Download and run this file (less than 1K in size). This will bring back the "Enter Code" field.
    This will also fix if you do have a good paid-for code, but GetRight says it is not valid when you type it in.
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    Upgrading if no patch is available for your installed version.
    Try downloading the shareware version (instead of a patch installer) and install it over your older version. This will upgrade from ANY older version and still keep your settings and registration (if applicable).

    For more information, click here.
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