Acting as Server with security programs
Some Internet security programs (like ZoneAlarm) can give a warning that GetRight is trying to act as a server on some downloads. This is caused by part of how the FTP protocol can work...the FTP server you are downloading from can connect back to GetRight for sending the actual file you want.
GetRight can be set to do FTP connections differently: On the Proxy configuration page in GetRight, check the very top box about "Use PASV mode for FTP transfers." That will have GetRight always connect out so should avoid the prompt.
Error "Another program is using the device" when trying to automatically redial?
Especially if you are not using an English version of Windows, make sure the right "Reestablish Connection" window title text is on the Internet page in GetRight.
Error 403 or Error 400 when using a proxy server?
This is usually because on the Proxy server page in GetRight, you've tried the "Use alternate connect (if proxy server doesn't resume)" checkbox. Try unchecking that checkbox.
General problems downloading from FTP servers
Try switching on PASV mode from the 'proxy' page of Getright's configuration window. This has helped many people who are having trouble downloading from FTP servers.
GetRight and Microsoft Proxy.
MS Proxy Server has 2 authentication modes, Basic and Challenge response.
GetRight uses the "Basic" authentication mode. BUT, in order for Basic authentication to work, you need to give the users "log on locally" rights to the Proxy server machine. For Challenge response, you do not need this right.
Giving the internet users group that right should make GetRight (and many other programs that do just do Basic proxy logins) work properly with Microsoft Proxy.
Thanks to Dickon Smart-Gill for this one!
MS Proxy version 2 uses the authorization settings from what you have set in IIS. So you cannot set the proxy server to have different authorization requirements to your web site.
Getting "Connection Refused" errors for everything
If you have ZoneAlarm installed, even if it is turned off from your tray icons, it can still be blocking any new programs. And with its tray icon off, it doesn't prompt when new programs are added.
To fix, start ZoneAlarm in your tray icons (Windows Start button, the Programs, then it is in Zone Labs.) Then try to download something in GetRight--ZoneAlarm should then prompt so you can select "remember" and click "Yes". Then you can close ZoneAlarm again and GetRight should work withoug problems. (Note, next time you upgrade GetRight, you'll have to repeat this process!)
GetRight version 5.1 added support for HTTPS downloads. This is a registered only feature.
How do I set up an auto-proxy?
I get error of GetRight crashing in "LSPCS.DLL".
CyberSitter (a parental control program) seems to cause this error in GetRight. Try turning off CyberSitter, or uninstalling it.
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