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| GetRight FAQ |
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browsers Blank browser page with IE6 and SP1 There seem to be a few people getting a blank screen in the browser after GetRight takes over the download. In Internet Explorer, go to the Tools menu, then pick the Internet Options menu, then switch to the Advanced tab. Under the Browsing item, make sure the "Enable third-party browser extensions (requires restart)" item is Checked. For more information, click here. Click Monitoring with AOL 9 A new click monitoring method added in GetRight version 5.1 can really help with AOL 9. It also works with many other Internet Explorer based browsers, such as Avant and MSN Explorer. Go to the "Monitor" page of GetRight's configuration and make sure that both Internet Explorer Moniroring checkboxes are selected. Upgrading Windows (or other things) can over-write GetRight's settings. To fix: on the Monitor configuration page in GetRight (or "Web Browsers" page in the Wizard), uncheck the box for monitoring of Internet Explorer, then click OK to apply the changes, then go back and re-check the box. That will fix this in most cases. GetRight & Netscape 6 & 7 Netscape 6 & 7 does not support the same click monitoring methods used by GetRight with previous versions of Netscape. They left out the features that have been there since Netscape Version 1.0. For now, you must either: For more information, click here. How do I Not download something when I click a link--such as a search site? Some sites (such as some search sites) use URLs that GetRight things are files so it will try to download the "file". How to find proxy settings Check the proxy settings in your browser to see if you can find the correct settings. Browsers bury these settings, but here is where they are: In IE: click "Tools"--"Internet options" then "Connections" then "LAN settings." then (finally) you will see the proxy settings. In Netscape: click "Edit"--"Preferences" then "Advanced" then "Proxies." Another thing to try is switching proxies off in Getright, some proxy servers work passively, so you can also give this a try. If you have Internet Explorer 5.5 or higher, you can use this newer Click Monitoring method. It is a bit different than other ways done by GetRight. This works very well with browsers built on Internet Explorer (like Avant) that sometimes have problems with some of the other click monitoring methods! It effectively replaces the "Save As" window you get from Internet Explorer. It's quite good and comes up just when Internet Explorer would save a file, so it isn't based on the file types used by other methods with GetRight. It even comes up if you Right click in the browser and pick "Save Target As..." If you use a firewall program, you might need to set it up to allow GetRight access to the Internet. Wingate in particular will automatically find browsers and email clients, but doesn't seem to find Getright, so you will have to add it manually. You will need to list GetRight in the list of programs that have direct access "globally" to the internet. |
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