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GetRight FAQ
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browsers
  • Blank browser page with IE6 and SP1
  • Click Monitoring with AOL 9
  • Click monitoring in Internet Explorer stopped working.
  • GetRight & Netscape 6 & 7
  • How do I Not download something when I click a link--such as a search site?
  • How to find proxy settings
  • More Click Monitoring Methods for GetRight
  • Wingate and Firewall programs
    Blank browser page with IE6 and SP1
    There seem to be a few people getting a blank screen in the browser after GetRight takes over the download. In Internet Explorer, go to the Tools menu, then pick the Internet Options menu, then switch to the Advanced tab. Under the Browsing item, make sure the "Enable third-party browser extensions (requires restart)" item is Checked.

    For more information, click here.
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    Click Monitoring with AOL 9
    A new click monitoring method added in GetRight version 5.1 can really help with AOL 9. It also works with many other Internet Explorer based browsers, such as Avant and MSN Explorer.

    Go to the "Monitor" page of GetRight's configuration and make sure that both Internet Explorer Moniroring checkboxes are selected.
    This is a new feature in version 5.1. If you have an older version of GetRight, please upgrade.

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    Click monitoring in Internet Explorer stopped working.
    Upgrading Windows (or other things) can over-write GetRight's settings. To fix: on the Monitor configuration page in GetRight (or "Web Browsers" page in the Wizard), uncheck the box for monitoring of Internet Explorer, then click OK to apply the changes, then go back and re-check the box. That will fix this in most cases.
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    GetRight & Netscape 6 & 7
    Netscape 6 & 7 does not support the same click monitoring methods used by GetRight with previous versions of Netscape. They left out the features that have been there since Netscape Version 1.0. For now, you must either:
  • Right click the links and do "Copy Link Location".
  • Or, the plugins used for GetRight's Opera click monitoring do work in Netscape--with some quirks and differences from the other click monitoring. Just install GetRight's Opera plugins into the ...\Netscape\Plugins directory.

    For more information, click here.
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    How do I Not download something when I click a link--such as a search site?
    Some sites (such as some search sites) use URLs that GetRight things are files so it will try to download the "file".
  • When GetRight is integrated into either Netscape or Microsoft web browsers, if you hold the SHIFT key down when clicking a link, GetRight will not try to get the link (even if it is a type that GetRight would normally handle, such as .EXE.) Also, if you hold both the CONTROL and ALT keys down when clicking a link, GetRight will always get the link (even if it is a type that your web browser would normally handle, such as .HTML.)
  • You may also create a list of servers that GetRight should always ignore when doing click monitoring. See the Monitor configuration page.
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    How to find proxy settings
    Check the proxy settings in your browser to see if you can find the correct settings. Browsers bury these settings, but here is where they are:
    In IE: click "Tools"--"Internet options" then "Connections" then "LAN settings." then (finally) you will see the proxy settings.
    In Netscape: click "Edit"--"Preferences" then "Advanced" then "Proxies."

    Another thing to try is switching proxies off in Getright, some proxy servers work passively, so you can also give this a try.

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    More Click Monitoring Methods for GetRight
    If you have Internet Explorer 5.5 or higher, you can use this newer Click Monitoring method. It is a bit different than other ways done by GetRight. This works very well with browsers built on Internet Explorer (like Avant) that sometimes have problems with some of the other click monitoring methods!

    It effectively replaces the "Save As" window you get from Internet Explorer. It's quite good and comes up just when Internet Explorer would save a file, so it isn't based on the file types used by other methods with GetRight.

    It even comes up if you Right click in the browser and pick "Save Target As..."
    Go to the "Monitor" page of GetRight's configuration and make sure that both Internet Explorer Moniroring checkboxes are selected.
    This is a new feature in version 5.1. If you have an older version of GetRight, please upgrade.

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    Wingate and Firewall programs
    If you use a firewall program, you might need to set it up to allow GetRight access to the Internet.

    Wingate in particular will automatically find browsers and email clients, but doesn't seem to find Getright, so you will have to add it manually. You will need to list GetRight in the list of programs that have direct access "globally" to the internet.

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